Mukul Bisht

Hellozz!

I'm Mukul, Designer, Developer, Information Architect with a penchant for simple, elegant designs focusing on great UserEXPERIENCES.

Hi! Currently I am studying in School of Information, University of Michigan specializing in Human-Computer Interaction and Social Computing. Previously I worked as a Graduate Consultant at IBM Dubai consulting for projects like Cleveland Clinic Abu Dhabi (CCAD) and Dubai RTA.

During my time in the industry and 4 years of my undergraduation majoring in HCI and User Experience, I have been involved in some interesting projects encompassing domains like User Experience, System Design, Information Architecture and Graphic Design. This is my attempt, for a one page website using XHTML, CSS, and some JavaScript. Drop me a line for any new, cool opportunity as I’m always on the lookout to work with smart, interesting people.

Here you can see my portfolio, check my resume and know more about me

Happy Surfing...

Download ResumeMukul Bisht Resume

Last updated on: Oct 28, 2011

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WorkExperience

IBM Dubai

Keywords: Graduate Program, IBM Dubai, Consultant, CCAD, Dubai RTA

Challenges: To work as part of the world's largest consultancy group to assist clients in achieving their business goals through the implementation of technology enabled business solutions.

Duration: Nov 2010 to Aug 2011

Graduate Consultant (IBM Dubai)

Responsibilities:

  • Worked with internal IBM teams to respond to RFPs and develop solutions for the clients.
  • My team at IBM handled the technical and business aspects of Cleveland Clinic Abu Dhabi (CCAD) which is slated to open in 2012. My main role was to gather Functional and Non Functional requirements for 12 medical applications, dealing with different vendors. I also developed operational models and detailed application design documents to ensure smooth integration of these applications in the complex infrastructure of CCAD.
  • I am working for Dubai Road & Transport Authority (RTA) on Vehicle Defect Clearing Service (VDCS) project. The main aim of this project is to develop and test a system to reduce heavy vehicle accidents and increase safety of citizens in Dubai and UAE. My main role is to run, observe, analyze and present the pilots to RTA which will involve: i) - Installing telematics devices in heavy vehicles to monitor and enforce safety design standards. ii) - Using handheld devices by RTA inspectors to record defects and safety violations in the Vehicle Safety Database (VSD).

Duration: Nov 2010 to Aug 2011

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FICO

Keywords: User Experience, Usability, Information Architecture

Challenges: As an User Experience Engineer at FICO, I am working on FICO legacy products to bring them under a common architecture & common look and feel, meanwhile developing UI patterns library, UI specifications and usability heuristics for new product development.

Duration: Jun 2009 to Aug 2010

User Experience Engineer (FICO)

Responsibilities:

  • Developed UI standards, guidelines, specifications and patterns libraries to be used across all FICO products.
  • Developed visualization and planning tools such as sitemaps, low and high fidelity wireframes, flowcharts, task flows, based on use cases by Business Systems Analyst (BSA) and Project Management (PM).
  • Conducted user research sessions, heuristic analysis and usabilty tests to aid in design and refinement of FICO applications
  • Converted the wireframes into “functional” prototypes using XHTML, JavaScript, and CSS.
  • Collaborated with in-house QA and development teams around the globe.
  • Acted as an evangelist for the User Experience discipline throughout the company.

Duration: Jun 2009 to Aug 2010

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Compassites Software Solutions

Keywords: User Experience, Usability, Information Architecture

Challenges: As a User Experience Engineer at Compassites Softwares, I was involved in the whole product development life cycle from gathering business requirements from clients and stakeholders to creating interactive web 2.0 applications following a UCD process.

Duration: Jul 2008 to Jun 2009

User Experience Engineer (Compassites Software Solutions)

Responsibilities:

  • Played a key role in establishing the Compassites User Experience Department (CUE) and weaving the UCD process with SDLC of Compassites.
  • Responsible for user research, information architecture, interaction model, usability, interface design, and presentation-layer development.
  • Developed standards compliant web interfaces using HTML, CSS, Javascript.
  • Delivered throughout the development lifecycle including requirements refinement, task flows, storyboards, wireframes, screenshots, low and high-fidelity prototypes, and detailed design documentation.

Duration: Jul 2008 to Jun 2009

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WebDesign

IMINT

Keywords: Web Portal Design, User Experience, Information Architecture

Challenges: To design and develop the web portal of imint (www.imint.in), India’s first nationwide coalition loyalty and consumer rewards program.

Duration: Jan 2009 to Jun 2009

Solution:

This project introduced me to the basics of sales, as I was involved in this project since our first meeting with clients (www.imint.in). With discussions, information sharing sessions, and giving presentations to show them the potential usability problems in their previous website I played an instrumental role in getting this project for our company.

The first phase involved gathering requirements from the clients & stakeholders, preparing Creative Brief, defining functionality and developing use cases in collaboration with the devlelopment team. Following which wireframes were made and a loop of feedback, iterations and approval with the clients started. The wireframes were converted into elegant, usable and stunning visual designs. Finalized visual designs were developed using valid XHTML, CSS, JS and this intiated a process of development. Working closely with the devleopment team on JSF and SPRING framework, with all the biweekly doubt clearing sessions, and understaing development team problems & sometimes adjusting our design to meet their needs meanwhile keeping the clients happy, made this a great learning experience.

Status: Completed

Type: Industrial Project

Team: 2 member(Shreyas)

Downloads: Report and Presentation

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Brand Identity

Keywords: Brand Identity, Visual Design, presentations

Challenges: To conceptualize, design and create a unique brand image by developing logos and print materials.

Duration: Aug 2008 to Sep 2008

Solution:

Naveen Lakkur (CEO, Compassites)

I worked for creating a brand identity for Naveen, CEO of Compassites. Logos, visiting card and website design were part of the branding.

RuralShores

We developed this logo, website working closely with our client Murali Vullaganti (CEO, RuralShores) following the standard web development process starting with gathering requirements to delivering the final web 2.0 application.

Status: Completed

Type: Industrial Project

Team: 2 members(Manuj)

Downloads: Report and Presentation

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UserExperience

Campus Communication Using Mobile Technology

Keywords: Think aloud protocol, prototyping, Field studies, Handheld devices.

Challenges: How to customize the concept of student’s mobile used as an INTER region device, as an INTRA region device, to serve as a platform for exchange of campus based and educational information.

Duration: Aug 2007 to Apr 2008

Solution:

In the quest of finding solution to the problem of communication within the campus, I took it up as my final year thesis project. The research focused on how to customize the concept of a student’s mobile used as an INTER region device, to act as an INTRA region device and serve as a platform for exchange of campus based and educational information.

The project involved extensive user research along with a study of type of mobiles used by them, followed by contextual interviews and modeling the data using DFDs and UML diagrams. Focus groups helped me understand the problems better with a deeper understanding of the communication methods. The solution developed was not only scalable with the advances in the wireless technology but also worked with different varieties of mobiles used within the campus. I also met AIRTEL authorities in Guwahati to discuss the infrastructure required, feasibility, and the scope of the project. The new system incorporates features such as access to university portal, information circulation, social networking, and security of residents.

Through this project, I learned to innovate a solution according to market requirements with adaptability to technological changes in mobile and wireless networks. On the whole it was an interesting experience, extending an existing solution to address a problem affecting our own day to day lives.

Guide: Prof. P. Yammiyavar FDRS

Status: Completed

Type: B.Des Final Thesis Project

Team: 1 member

Downloads: Report and Presentation

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Car Pooling System using Mobile Technology

Keywords: Car pool, personas, task flow diagrams, Cultural Interaction, Handheld devices, Business modeling.

Challenges: To develop a Car Pool program to trim down vehicular traffic in the congested roads of India.

Duration: Aug 2007 to Nov 2007

Solution:

Owing to the growth of sales of cars at a whopping 20 to 30 percent, there would be problems of extreme vehicular traffic, high fuel cost, and increase in travel time, to name a few in the future. The research issue was to understand the problem and identify solutions to trim down vehicular traffic in the congested roads of India. Car pooling was suggested as a solution.

A state of the art survey, a study of online profiles, helped in modelling the existing system and analyse related problems like security of users, reliability of the system and interaction between the users. A new concept for an efficient car pooling system using mobile technology was proposed. Scenarios and story boards were developed for the solution along with a medium fidelity prototype of the software was made for mobile.

Guide: Prof. P. Yammiyavar FDRS

Status: Completed

Type: School Project

Team: 1 member

Downloads: Reports

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MEMOIR - Context Coded Memories

Keywords: Cognitive walkthroughs, Memory sharing, Tabletop interfaces Metadata, Reminiscence, Digital Imaging.

Challenges: One of the main objectives is to create technological support for episodic memory to aid people in story telling or reminiscence activities.

Duration: May 2007 to Jul 2007

Solution:

The approach we adopted was to explore the use of photographs annotated with context details to help the users have a reference back to the context in which the photograph was taken and remember the past more clearly and vividly. As a solution we designed Memoir. Memoir is a two part application: a mobile application which automatically collects data and a computer application which annotates your digital photos automatically with the meta-data collected and allow us to display them as a Google Map Mash up on tabletop interfaces.

This project presented a new approach for collaborative memory sharing and dissemination with tabletop photo sharing device beyond the classical desktop screen and mouse currently employed. The resulting collections of captured photos can be managed, searched and reminisced about more easily by taking benefit of the detailed information stored inside them as metadata.

Guide: Dr. Aaron Quigley, School of Computer Science and Informatics, University College Dublin, Ireland

Status: Completed

Type: Online Dublin Computer Science Summer School Project (ODCSSS)

Team: 2 member (Mukul Bisht, David Swords)

Downloads: Reports

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SystemDesign

Library System Redesign

Keywords: Contextual interviews, Cognitive walkthroughs, heuristic analysis, medium fidelity prototypes, UML.

Challenges: To redesign the existing IIT Guwahati library system to ensure smooth information flow between the library and its users and better utilization of its resources.

Duration: Jan 2007 to Apr 2007

Solution:

The project was divided into five phases, starting with Data collection phase involving literature study and System Analysis and modelling. The strength and problems of the existing library were identified and photo documentation was used to keep a record of them. UML and Interaction diagram were used to model the system.

A detailed user study and interviews were conducted with students, Librarians and Faculty to elicit contextual information. Finally brainstorming sessions were conducted to conceptualize a redesigned book procuring system and creating a new way finder system along with development of signage’s for the library.

Guide: Prof. Amarendra Kumar Das

Status: Completed

Type: School Project

Team: 4 members (Aditya Saxena, Diya Gangopadhyay, Ityam Vasal)

Downloads: Reports

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Instant Craft Transaction network using mobile technology

Keywords: Ethnographic user survey, UML, Business modeling, scenarios, task analysis.

Challenges: To use mobile technology to enhance sales and distribution of various handicraft products of North Eastern India.

Duration: Jan 2006 to Apr 2006

Solution:

The main aim of the project was to enhance the sales and distribution of handicraft products in North-Eastern India to improve the condition of the poor and non literate craftsmen by providing them the deserved credit for their work. Data Collection was the major highlight of the first phase in which we contacted NGO's, questioned artisans and interviewed Craft Centre’s personnel. Our team used observational and ethnographic methods to understand the user’s goals and context. We applied user research methods, reviewed literature on government policies, and analyzed the complete process followed in the business of craft items. The system in question here being complex and involving several users and stakeholders, required us to do extensive data collection, modeling and analysis. A sample base of 200 consumers across 200 cities was surveyed online in the second phase.

Four solutions were proposed in the ideation phase:

  • ATC - All Time Craft Sales
  • Picture based transaction - PBT
  • Kiosk - organised Transaction
  • CCT - Code controlled Transaction

Detailed observation of these ideas revealed problems in link between the retailers with the craftsmen. A final solution taking into account the positive aspects of the above mentioned solution was conceptualized which:

  • Takes into account all aspects of worker's rights
  • Is in sync with government policies on craft items
  • Also generates employment opportunities.
  • Almost completely reduces the monetary factor.
  • Hopes to make a major change in the cost of living of the craftsmen.

A three tier system was proposed as solution with Customer at top, Organization which manages overall collection and distribution, in the middle and Craftsmen at the base. A floating money concept was also introduced to maintain enough liquidity in the system and coherency in various steps.

The whole process takes place using a mobile application which automatically makes the complete system rewarding. The selection of such technology is based upon the constant endeavours of NGO's and other self-funded organisations who are regularly trying to keep up with their aim of making a notable contribution to the improvement of miseries of the craftsmen.

Guide: Guide: Prof. P. Yammiyavar FDRS

Status: Completed

Type: School Project

Team: 3 members (Divye Bokdia, Aditya Saxena)

Downloads: Reports

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S/WDevelopment

Automation Software for Research and Development at IIT Guwahati

Keywords: MySQL, automation, software development.

Challenges: To automate the various processes starting from Project Selection to Project Closure and Final Accounting, for Research and Development at IIT Guwahati.

Duration: Aug 2006 to Nov 2006

Solution:

The design process consisted of collecting data, information architecture, designing interfaces and components and focused on issues such as clarity, consistency, navigation, and error minimization. The front end was in HTML, back end in PHP and the DBMS used was MySQL.

Guide: Dr. P.K.Das (Computer Science Dept.)

Status: Completed

Type: School Project

Team: 8 members (Aditya Saxena, Diya Gangopadhyay, Ityam Vasal, Kshitiz Singh, Vikas Vaishnava, Rajinder Arora, Rama Chandra Kishore)

Downloads: Reports

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Database for Students of IIT Guwahati

Keywords: MySQL, database, UML, HTML, student, IITG.

Challenges: To create a database for students of IITG.

Duration: Aug 2006 to Nov 2006

Solution:

The main objective of this project was to build a database for the students of IITG. Project was distributed in four phases and the detailed conceptual model was converted to the appropriate implementation model using oracle and the back end coding done using JSP.

Guide: Dr. J.K.Deka (Computer Science Dept.), IIT Guwahati

Status: Completed

Type: School Project

Team: 2 member (Aditya Saxena)

Downloads: Reports

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CommunicationDesign

Signage System for Academic Complex of IIT Guwahati

Keywords: User survey, ergonomics, signage, prototyping.

Challenges: To design and develop a signage system for Academic Complex of IIT Guwahati.

Duration: Jan 2006 to Apr 2006

Solution:

The main objective of this project was to build a comprehensive signage system for our Academic Complex. It started with the user survey of the faculties, students, and staff members and an extensive literature survey of existing solutions. Paper Prototypes were made for various signages. Various possible solutions adhering to the typography and ergonomic principles were conceived and numerous ideations and iterations led us to the final design of various signages. High fidelity prototypes were placed at designated locations.

Guide: Prof. Ravi Mokashi Punekar (Head of Deparment)

Status: Completed

Type: School Project

Team: 1 member

Downloads: Reports

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Book Design

Keywords: Book Design, typography, graphic design.

Challenges: To design and develop a Cognitive Psychology Book with cover page design.

Duration: Aug 2005 to Nov 2005

Solution:

This project aimed at designing a book on Cognitive Psychology with content and elements designed and arranged adhering to the principles of typography. The cover page was designed after numerous iterations in 3DsMax.

Guide: Prof. Mandar Rane

Status: Completed

Type: School Project

Team: 2 member (Vamsi Chaitanya)

Downloads: Reports

Project Images

Education

University of Michigan School of Information, Ann Arbor, Michigan, USA

Master of Science in Information, Specialization in Human-Computer Interaction and Social Computing, Apr 2013

Indian Institute of Technology (IIT) Guwahati, Assam, India

Bachelor of Design, Specialization in Human-Computer Interaction and User Experience, May 2008

Work Experience

IBM Dubai, UAE

Graduate Consultant

Nov 2010 - Aug 2011

As part of the Graduate Program in IBM I worked on a variety of projects described below:

  • Collaborated with internal IBM teams to respond to RFPs and develop solutions for the clients.
  • Supported the IBM team to handle technical and business aspects of Cleveland Clinic Abu Dhabi (CCAD) that is slated to open in 2012.
  • - Gathered functional and non-functional requirements for 12 medical applications, dealing with different vendors.

    - Developed operational models and detailed application design documents to ensure smooth integration of these applications in the complex infrastructure of CCAD.

  • Consulted for Dubai Road & Transport Authority (RTA) on Vehicle Defect Clearing Service (VDCS) project. The main aim of this project was to develop and test a system to reduce heavy vehicle accidents and increase safety of citizens in Dubai and UAE. My main role was to run, observe, analyze and present the pilots to RTA which involved:
  • - Installing telematics devices in heavy vehicles to monitor and enforce safety design standards.

    - Using handheld devices by RTA inspectors to record defects and safety violations in the Vehicle Safety Database (VSD).

FICO Bangalore, India

User Experience Engineer

June 2009 to present

My primary goal is to bring Fair Isaac legacy products under a common architecture and common look & feel.

The key products I have been working on:

  • Debt Manager ™ Solution,
  • Falcon ®
  • FAFS
  • Global FICO ™ Scores

Responsiblities:

  • Compiled UI standards, guidelines, specifications and patterns libraries to be used across all FICO products.
  • Developed user profiles, scenarios, identifying user needs, analyzing task needs, and conducting exploratory and participatory design studies.
  • Created visualization and planning tools such as sitemaps, low and high fidelity wireframes, flowcharts, task flows, based on use cases by Business Systems Analyst (BSA) and Project Management (PM).
  • Conducted user research sessions, heuristic analysis and usability tests to aid in design and refinement of FICO applications.
  • Converted the wireframes into “functional” prototypes using XHTML, JavaScript, and CSS.
  • Collaborated with in-house QA and development teams around the globe.
  • Acted as an evangelist for the User Experience discipline throughout the company.

Compassites Software Solutions

User Experience Engineer

July 2008 to June 2009
  • Played a key role in establishing the Compassites User Experience Department (CUE) and weaving the UCD process with SDLC of Compassites.
  • Responsible for user research, information architecture, interaction model, usability, interface design, and presentation-layer development.
  • Developed standards compliant web interfaces using HTML, CSS, Javascript.
  • Delivered throughout the development lifecycle including requirements refinement, task flows, storyboards, wireframes, screenshots, low and high-fidelity prototypes, and detailed design documentation.

CASL, UCD

Online Dublin Computer Science Summer School

under Dr. Aaron Quigley, School of Computer Science and Informatics, University College Dublin, Ireland

Intern Student

May – July, 2007

Worked in the project:-

MEMOIR - Context Coded Memories (Mobile and Software Application)

Keywords:

Cognitive walkthroughs, Memory sharing, Tabletop interfaces

Description:

Memoir is a two part application: a mobile (symbian based) application which automatically collects meta-data (GPS location, Profiles, Date, Friends near you ) and a computer application which annotates your digital photos automatically with the meta-data collected and allow us to display them as a Google Map Mash up.

IDC, IIT Bombay

under Prof. G V Sreekumar

Intern Student

May – July, 2006

Worked in the project:-

Description:

Acquired graphic design principles and fundamentals of typography.

Peacock Design, Mumbai

Internship

May – July, 2005

Description:

Gained first hand experience on the development methodology of different products from the conceptualization stage to the final delivery of the product.

Skills

Design Skills

Usability skills:

usability audit, heuristic evaluation, eye tracking, think aloud protocol

User research tools:

personas, use cases, scenarios, task analysis, contextual interviews, cognitive walkthroughs

Prototyping Skills:

wireframes, thumbnails, paper prototype, story boarding, sketching and rendering for conceptualization

Languages and Softwares

Applications:

Flash, Visio, 3dsMAX, Dreamweaver, Adobe Creative Suite, OFFICE 2007

Web Technologies:

Java Script, HTML, CSS, PHP

Languages:

C, C++, Java, Python, Matlab(basic), UML

Merits

  • Listed among the top 1% students appearing in IIT JEE – 2004.
  • Won the first prize for Techniche Einsteinaire- (A technical physics quiz held at IITG).
  • Won the Merit Scholarship after securing first rank in the Department. (Ist year).
  • Excelled in sports and athletics at school level.
  • Organized events and game shows in Alcheringa and Techniche, the annual IITG cultural and Technical festivals.
  • Designed Publicity brochures, marketing brochures and posters for Techniche and Alcheringa, annual technical and cultural fest of IITG.

Publications

Namrata Verma, Priyanka Shetye, Diya Gangopadhyay, Mukul Bisht, Iryna Pavlyshak, Find It: Information at Hand, MobileHCI ‘10 September 7-10, Lisbon, Portugal, ACM 978-1-60558-835-3/10/09.

Mukul Bisht, David Swords, Aaron J. Quigley, Benoit Gaudin, Mike Bennett, Context-Coded Memories: "Who, What, Where, When, Why?”, Workshop "Supporting Human Memory with Interactive Systems", HCI Conference, September 4th, 2007, Lancaster, UK

References

Available upon request

What do I do?

If I have to quote my title, then I am an Interaction Designer focussing on cross platform interaction design and specializing in clean, simple, and easy-to-use interfaces for the web and mobile devices. But I am never sure how to answer this question in the right way, as every day I hold different titles of Interaction Designer, User Experience Designer, Information Architect, Visual Designer, Interactive/Web Designer or User Researcher depending upon the task in hand. The opportunity to work as these titles has given me great insights into my strengths and weaknesses. My education has made me a combination of designer, researcher, programmer and a geek due to which I can quickly find a common language to interact with people from different backgrounds and helps me in contributing effectively in multidisciplinary teams.

Past

I was born and brought up in Nainital, Uttaranchal where I finished my school. After that I joined Dept. of Design, IIT Guwahati, where I acquired my Bachelor of Design degree in May 2008 specializing in HCI and Usability. In my 3 years of industrial experience I have worked as a Consultant with IBM Dubai and as a User Experience Engineer with multinational companies like FICO and Compassites Software Solutions.

Present

Currently I am pursuing my Master of Science in Information from University of Michigan School of Information specializing in Human-Computer Interaction and Social Computing.

Future

I'm always open to new opportunities that will challenge and utilize my skill sets. I'm skilled with numerous technologies and techniques, and enjoy setting them loose on a good challenge. My short term goal is to work with smart group of people to expand my skill set and learn as much as possible in a short span of time. Beyond my passion for creating great user experiences, I want to use my creativity and knowledge to make people more productive and happy and this society a better place to live in. I am also interested in entrepreneurship, something I would like to explore in the near future.

Hi!

Just drop me a line or give me a call for a little chat about whatever you wish to talk about!

  • Email id:
  • mukulc AT gmail.com

    mukulc AT umich.edu

  • Mobile:
  • +1.440.409.3545

Write to me

Use my contact form and let me know what you need my help with