Identity Verification

Objective:

To design a robust Identity Verification solution to complement our Electronic Signature business for U.S. and International use cases.

My Role

  • Design the end to end experience for Identity Verification solutions to verify our users in:
    • U.S. by identifying them with their driver’s license or passports
    • Europe by using Electronic ID (bank ID, NEM ID)
    • South America and Europe by using Smart Cards
  • Collaborate with Product Managers to prioritize, strategize and define the roadmap for Identity services at DocuSign.
  • Work with our Identity partners to make sure our users get a consistent One DocuSign experience.
  • Design for all 3 persona’s to build a robust and consistent solution for our customers:
    • Signers will use the Identity Verification flow to verify themselves (either before getting access to the document or after signing)
    • Senders will use this feature to enable and apply ID verification step for our signers by choosing an ID method (Photo ID, eID or Smart CarD)
    • Admin will use the administrative console to create these ID loops (or templates) which in turn will be used by the senders while sending documents
  • Team composition: I was the lead designer for the project working with a research partner and a designer for the Sending UI.

Some parts of the project are work in progress, so if you want to view them, please request a password here or email me at mukulc@gmail.com.

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